PART Travel Service

Lesson 6 Dealing with Travel Customer Inconveniences

Check Up

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A Listen and answer the questions.

1. Which is the best response to the man’s question?

Script
M :
You don’t look good. What’s wrong?
W :
  1. Here we are.
  2. That’s very helpful.
  3. I have a big problem.

2. What’s the woman‘s complaint?

Script
W :
I’d like to tell you about a problem that I am having with this tour.
M :
What seems to be the problem?
W :
Your company doesn’t seem to coordinate anything. We are always arriving at the events after they are finished.
M :
I apologize for the inconvenience. We are trying to fix that.