A Listen and Do
Listen to the dialog and answer the questions.
Script
[Phone rings.]
M :
Rainbow Travelers.
This is Song, Mingi speaking.
W :
Hey, Mr. Song.
I’m Sandra Simpson, and I’m currently participating in the Seoul Tour Package A that you recommended.
M :
Hi, Ms. Simpson.
How can I assist you today?
W :
I’m having some significant issues with this tour.
M :
What seems to be the problem, ma’am?
W :
The tour guide from your company is quite disorganized.
He doesn’t seem to have a clear plan regarding our destinations and schedules.
M :
I apologize for the inconvenience.
I will look into this matter and, if possible, arrange for a replacement guide today.
How about the accommodations on the tour?
W :
Our accommodations are not very pleasant.
M :
Is there something wrong with your room?
W :
The room smells of smoke, even though it is supposed to be a nonsmoking room.
M :
I sincerely apologize for the inconvenience.
I will personally address this issue with the hotel manager and ensure prompt action is taken.
Additionally, we would like to offer you a complimentary city tour to make up for the inconvenience you’ve experienced.
W :
Thank you.
I appreciate that.