Lesson 6 Dealing with Travel Customer Inconveniences
Situation 1
A Listen and Do
Listen to the dialog and answer the questions.
Script
M :
Hi, Ms. Kim. I lost my passport and wallet to a pickpocket. I’m not sure what to do next.
W :
Oh no, I’m sorry to hear that. Do you have your ID or any money left with you?
M :
No, unfortunately, I don’t have anything with me.
W :
Okay, don’t worry. I can help you contact the local embassy for your country. They will be able to issue you an emergency passport so you can go back home safely.
M :
Thank you. That’s a relief. But how will I pay for the embassy fees or any other expenses without my wallet?
W :
It’ll be okay. We can go to the nearest police station and file a report about your lost passport and wallet. This report will be necessary for the embassy to issue you a replacement passport. In the meantime, I can lend you some money.
M :
Thank you so much. That’s very kind of you.
W :
It’s my pleasure to assist you. I’ll also make sure to inform the hotel and the rest of the tour group about your situation.