A Listen and answer the questions.
1. Which is the best response to the woman’s statement?
Script
W :
Excuse me.
There seems to be an error with the bill.
There is something in our bill that we didn’t order.
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I’m sorry, but we are fully booked.
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I’m sorry about that.
I can ask our chef to prepare another one.
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I apologize for the mistake.
I’ll fix it right away.
2. What problem happened to the man?
Script
W :
Is everything okay, sir?
M :
Not exactly.
Look at this!
There’s a hair in my soup.
W :
I’m so sorry.
Let me get you a fresh bowl of soup.
Will that be all right, sir, or would you prefer something else?
M :
Yes, that’s fine.
I’ll still have soup.