A Listen and Do
Listen to the dialog and answer the questions.
Script
W :
Good morning.
M :
Good morning.
May I help you?
W :
Yes. The people in the next room have loud parties every night.
I can’t sleep very well.
M :
I’m so sorry.
There are a lot of people in the hotel because there’s an international soccer tournament in town.
They are unfortunately quite noisy.
W :
I understand, but it is very annoying.
Please do something about it.
M :
Don’t worry, ma’am.
We’ll help you.
W :
Okay. I hope so.
M :
We’ll move you to a quieter and more comfortable room immediately.
And, as a token of our apology, we’ll give you a voucher.
You can use it anytime you wish.
W :
Oh, that’s just great!
I am so glad that we could work this out.