A Listen and Do
Listen to the dialog and answer the questions.
Script
W :
Excuse me.
M :
Is there anything I can assist you with, ma’am?
W :
Yes, I ordered the steak medium-rare, but it’s well-done.
M :
I apologize for the mistake.
I’ll take care of that right away.
Would you like a new steak cooked to your preference, or would you prefer something else from the menu?
W :
I’d like a new steak, please, cooked medium-rare this time.
M :
Of course.
I’ll inform the kitchen immediately.
I’m sorry for the inconvenience.
Can I get you something to drink while you wait for the new steak?
W :
That would be great.
Can I get a soft drink, please?
M :
Of course!
We have a variety of soft drinks available.
What type of soft drink would you like?
We have cola, lemon-lime soda, root beer, and iced tea.
W :
I’ll have a cola, please.
M :
Sure! Your drink is coming right up for you.
I’ll ensure the kitchen prioritizes your new steak.
It shouldn’t take too long.
W :
Thank you for your help.