PART Hotel Service

Lesson 5 Check-Out Service and Handling Guests’ Complaints

Situation 1

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A Listen and Do

Listen to the dialog and answer the questions.

Script
W :
Good afternoon, sir. How can I help you?
M :
I’m Andrew Stone from Room 618. I’m leaving today, so I’d like to settle my bill.
W :
Just a moment, sir. Here you are. Three nights for 225,000 won and you had three meals at the hotel, which adds 150,000 won. So, your total bill comes to 412,500 won with the 10 percent service charge.
M :
So, the service charge is included in that total?
W :
Yes, sir.
M :
Okay. Now, can I pay by credit card?
W :
Certainly, sir. May I have the card, please?
M :
Here you are.
W :
Would you sign here, please? [Pause]  Thank you very much.