PART Basic Conversation

Lesson 5 Telephone Calls and Appointments

Situation 1

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A Listen and Do

Listen to the dialog and answer the questions.

Script
[Phone rings.]
W :
Good afternoon, JY Industries. How may I help you?
M :
I would like to speak to Ms. Judy Smith, please.
W :
I’m sorry. Ms. Smith is out of the office at the moment. May I ask who’s calling?
M :
Well, this is Kim, Sangmin from Korea. I tried to call her yesterday, but I couldn’t get through. Do you know when she’ll be back?
W :
I don’t know, sir. Would you like to call back later or leave a message?
M :
I’ll leave a message.
W :
Okay, sir. Go ahead.
M :
Please ask her to call me at 7 this evening. My number is 014-2243-6587.
W :
Call Mr. Kim at 7:00 p.m., at 014-2243-6587. Okay. I’ll leave her the message.
M :
Thanks a lot. Goodbye.