A Listen and answer the questions.
1. Which is the best response to the woman’s question?
Script
W :
Hello, this is Room 921.
The pillowcases are so wrinkled.
Can you change them?
M :
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Of course, ma’am. I’m very sorry.
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If you don’t mind, I will return it to you.
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I will send someone up to drop off your dry-cleaning right away.
2. Why does the woman make a phone call to the man?
Script
[Phone rings.]
W :
Hello. This is Dolly Rogers from Room 717.
M :
Ms. Rogers, how may I help you?
W :
I have a dress that needs ironing.
Should I leave it at the front desk?
M :
No, you don’t need to do that.
I’ll send someone up for it.
W :
Thanks. When will you send someone to pick up my laundry?
M :
Right away, if you don’t mind.
W :
Okay. Thanks.