PART Hotel Service

Lesson 4 Housekeeping and Laundry Service

Situation 2

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A Listen and Do

Listen to the dialog and answer the questions.

Script
[Phone rings.]
M :
Good afternoon. Laundry Service. How can I help you?
W :
Hello. Could you please send someone to pick up my laundry?
M :
Sure. Can I have your room number?
W :
It’s Room 307.
M :
All right, Room 307. Could you fill out the laundry form and put it in the laundry bag?
W :
Yes, I did. Well, I’m leaving for downtown in about 30 minutes. So, if you could send someone in the next 15 to 20 minutes, that would be great.
M :
Sure, ma’am. That won’t be a problem. I will send someone up right away if you don’t mind.
W :
Of course not. When will the clothes be returned to my room? I’m leaving on Thursday.
M :
Well, today is Monday. It usually takes a day, so we will deliver them to your room by tomorrow evening.
W :
All right. Thank you.