PART Hotel Service

Lesson 4 Housekeeping and Laundry Service

Situation 1

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A Listen and Do

Listen to the dialog and answer the questions.

Script
[Phone rings.]
W :
Housekeeping. How may I help you?
M :
This is Donald Davis, Room 912. I would like you to send someone to make up the room.
W :
Sure. Do you want it cleaned now or later?
M :
Well, we are leaving in 15 minutes. Could you send someone after we leave?
W :
All right. That is no problem. Is there anything else I may help you with?
M :
No, that’ll be all for now. If I need anything, I will give you a call.
W :
Okay. Have a nice day. Your room will be cleaned by noon.
M :
Thank you.