A Listen and Do
Listen to the dialog and answer the questions.
Script
[Phone rings.]
W :
Good morning.
This is Kim, Ayeong from the Complaints and Suggestions Department.
How can I help you?
M :
Hello. I have a problem with the laptop I bought this week.
W :
Okay, can you explain exactly what the problem is?
M :
It’s overheating.
It gets really hot whenever I use it.
W :
Perhaps there’s something wrong with the cooling fan.
How long do you use it before it starts overheating?
M :
Less than two hours.
W :
That shouldn’t cause it to overheat.
The internal fan should be able to handle that.
M :
What’s wrong with it then?
W :
I’m not sure.
Is the laptop exposed to direct sunlight or heat?
M :
Not at all.
I use it on my bed at night.
W :
Oh, that’s why it’s overheating.
The covers of your bed prevent the vent system from working.
M :
Ah, that makes sense.
W :
It should be perfectly fine.
Just remember to allow air to flow freely through the vents.