PART Hotel Service

Lesson 2 Check-In Service

Check Up

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A Listen and answer the questions.

1. Which is the best response to the woman’s question?

Script
W :
Good afternoon, sir. Do you have a reservation?
M :
  1. Okay, thanks.
  2. Oh, that sounds fine. How much is it?
  3. No, I don’t. Do you have any vacancies for tonight?

2. Which room will the woman be staying in?

Script
M :
Good afternoon. How may I help you?
W :
I have a reservation under the name of Matilda Harris.
M :
Yes, ma’am. It’s a single room for two nights. Is that right?
W :
Yes, it is.
M :
Could you please fill out this registration card?
W :
Yes, of course.
[After a while]
M :
Thanks. Could I have your passport, please?
W :
Here you go.
M :
Thank you. Here’s your key. Your room number is 715.
W :
Great. Thanks.