PART Hotel Service

Lesson 2 Check-In Service

Situation 2

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A Listen and Do

Listen to the dialog and answer the questions.

Script
W :
Hi. I don’t have a reservation. But do you have any vacancies for two nights?
M :
Yes, ma’am. What type of room would you like?
W :
A twin room, please.
M :
All right. The rate is 120,000 won per night. May I please have your passport?
W :
Here it is.
M :
All right. Could you sign the registration form, please?
W :
Sure.
M :
Additionally, we need to take an imprint of your credit card. May I please have it?
W :
Here you go.
M :
Thank you. Here’s your key. Your room number is 536. Are those your bags?
W :
Yes, and they are heavy.
M :
Let me get a luggage porter to help you.
W :
Thank you.