PART Sales Service

Lesson 2 Product Payment, Exchange, and Return

Situation 2

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A Listen and Do

Listen to the dialog and answer the questions.

Script
W :
Hello, what can I do for you?
M :
I’d like to exchange this jacket, please.
W :
I see. Is there something wrong with it?
M :
It just doesn’t really suit me.
W :
Have you got the receipt?
M :
Yes, here it is.
W :
Do you want to choose something else in the store?
M :
Hmm... do you have this in another color?
W :