PART Hotel Service

Lesson 2 Check-In Service

Situation 1

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A Listen and Do

Listen to the dialog and answer the questions.

Script
W :
Good afternoon, sir. Can I help you?
M :
Good afternoon. My name’s Adam Harper. I’d like to check in, please.
W :
Do you have a reservation?
M :
Yes, I have a reservation for two nights.
W :
Let me check it for you. One moment, please. [Pause]  Yes, today and tomorrow, the 5 and 6 of August. Could you please fill out this registration card?
M :
Yes, of course.
[After a while]
W :
Thanks. Could I see your passport, please?
M :
Yes, here you are.
W :
Thank you, sir. Your room number is 311. It’s on the third floor. And here’s the key card for your room. Our bellman will show you to your room.
M :
Thank you.