PART Hotel Service

Lesson 1 Reservation Service

Check Up

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A Listen and answer the questions.

1. Which is the best response to the woman’s question?

Script
W :
Good evening, Arirang Hotel Reservation Desk. How can I help you?
M :
  1. Hi, I’d like to reserve a room for my family.
  2. The reservation is under the name of Ryan Simpson.
  3. We’re open from Tuesday to Sunday.

2. How much will the woman be paying?

Script
[Phone rings.]
M :
Good morning, Sunflower Hotel Reservations. This is Hojun speaking. How can I help you?
W :
Hello, I’d like to make a reservation for two adults and one child. Do you have a double room for next Monday?
M :
Yes, we do. How many nights is it for?
W :
Two nights. Monday and Tuesday. How much is it per night?
M :
It’s 75,000 won per night, including breakfast.
W :
Good, that’s fine.
M :
Okay. Let me confirm your reservation. That’s one double room for two nights, Monday and Tuesday.
W :
That’s right.