PART Sales Service

Lesson 1 Product Recommendations and Descriptions

Situation 1

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A Listen and Do

Listen to the dialog and answer the questions.

Script
M :
Can I help you, ma’am?
W :
Yes, please. I’m looking for skin lotion.
M :
That’s great. We have a wide range of skin lotions in stock. This way, please. [Pause]  What type of skin do you have?
W :
I have sensitive skin. [Pause]  Oh, I’ve seen this cosmetic brand on TV.
M :
This one is the most popular these days. It uses scented oils.
W :
Hmm... I don’t think it would suit me. I don’t use strong-smelling lotions, actually. Could you show me some other items?
M :
Sure. Then, I’d recommend this product. It is made with natural ingredients. Also, it has no scent at all. Here’s a tester. Please try it.
W :
[Pause]  I do like this lotion. How much is this?
M :
The original price was 30 dollars. But it is on sale for 10% off.
W :
Sounds reasonable to me. All right, I’ll take it.