PART Hotel Service

Lesson 1 Reservation Service

Situation 1

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A Listen and Do

Listen to the dialog and answer the questions.

Script
[Phone rings.]
W :
Good afternoon. Halla Hotel Reservation Desk, Yuna speaking. How may I help you?
M :
Hi. I’d like to book a room for my family, two adults and two children, please. Do you have two queen beds for June 15?
W :
Yes, we do. How many nights is it for?
M :
For three nights. How much will that be?
W :
120,000 won per night including breakfast. Should I proceed with the reservation?
M :
Yes. Please reserve the room under Scott Evans.
W :
Could you spell that, please?
M :
S-C-O-T-T E-V-A-N-S.
W :
Thank you, Mr. Evans. I want to confirm your reservation. That’s one room with two queen beds for three nights beginning June 15.
M :
That’s correct.