Lesson 2 Customer Service

Check Up

3-4

3-4. Listen to the dialogue and answer the questions.

Script
M :
Welcome to Star Industries. How may I help you?
W :
Oh, hi. I’m here to see Jack Hamilton in the Finance Department.
M :
Can I have your name, please?
W :
Sure. I’m Nancy Jackson from the Horizon Group. Here’s my business card.
M :
Thank you. Could you complete this security form, please?
W :
Of course. [Pause] Here you are.
M :
Thank you. Please wear this visitor badge. The Finance Department is at the end of this hall on the left.
W :
Thank you.