Lesson 4 Communicating at Work

Prep for NCS

2

2. ‌다음은 호텔 예약 업무를 담당하는 Ms. Kim과 외국인 남자 고객의 대화이다. Ms. Kim이 작성한 내용 중 잘못된 것은?

Script
W :
Good afternoon, sir. How may I assist you today?
M :
I’d like to book a room for two nights, starting from tonight.
W :
Certainly. Would you prefer a single or a double room?
M :
A double room, please.
W :
Okay. Do you require smoking or nonsmoking?
M :
Nonsmoking.
W :
Would you like to include breakfast during your stay? We offer continental, American, or Asian breakfast options.
M :
I’ll go with the American breakfast.
W :
All right. Lastly, would you prefer a room on a lower or a higher floor?
M :
I’d prefer a room on a higher floor, if possible.