Script
Agent :
Welcome to the hotel’s business center.
How may I assist you?
Customer :
Hello. I need to make copies of these documents.
Agent :
Certainly, ma’am.
How many copies do you require?
Customer :
I’d like to make five copies of each.
Can you staple them together as well?
Agent :
We can do that.
Oh, some of the documents are double-sided.
Do you want the copies to be double-sided or single-sided?
Customer :
I’d prefer single-sided.
Agent :
Okay. If you’re interested, we have presentation binders available for purchase.
They cost $1 each.
Customer :
That sounds useful.
Please put the copies in binders, then.
Agent :
Yes, ma’am.
It will be ready in about 10 minutes.
Customer :
Okay, no problem.
Take your time.
Agent :
Your copies are ready, ma’am.
Here you are.
Customer :
Thank you.
How much is it?
Agent :
It’s $25.
You can pay in cash or charge it to your room account.
Which do you prefer?
Customer :
Please charge it to my room account.
My name is Lisa Johnson, and I’m staying in room 512.
Agent :
All right, Ms. Johnson.
Please write down your room number and sign this bill.