Lesson 2 Customer Service

Section 2 Corporate Customer Support

Situation A. Greeting Company Visitors

Speak Out

Script
Host :
I’m sorry that I’ve kept you waiting. I’m Daniel Kim from the Sales Department.
Visitor 1 :
That’s all right, Mr. Kim. We’re from Silver Industries. I’m Jane Carter, and this is my colleague, Lily Rogers.
Host :
Nice to meet you!
Visitors :
Nice to meet you, too.
Host :
Please sit down. Would you like a cup of coffee?
Visitor 1 :
Yes, please. With cream and sugar.
Host :
And how about you, Ms. Rogers?
Visitor 2 :
I’d like some water, please.
Host :
All right. Just a moment, please. ... Here you are.
Visitor 1 :
Thank you. Your company has a great building, by the way.
Host :
Thanks! It’s a nice place to work. Have you ever visited our company before?
Visitor 2 :
No, it’s my first time. Also, your coworkers seem to be very kind and professional.
Host :
I’m glad that you think so. Well, let’s talk about our business, shall we?