Lesson 2 Customer Service

Section 2 Corporate Customer Support

Situation A. Greeting Company Visitors

Listen Up

Script
W1 :
Hello. Is this the Sales Department?
M :
Yes. Are you Jane Carter and Lily Rogers?
W1 :
Yes. We’re here from Silver Industries to see Daniel Kim.
M :
Hello. I’m Taeho Lee. Nice to meet you.
W1 :
Hi, Mr. Lee. Nice to meet you, too.
W2 :
Hi. Glad to see you.
M :
Mr. Kim asked me to meet you. He’s in a meeting now, but he’ll be out shortly. Welcome to the Arirang Group.
W1 :
Thank you.
W2 :
Thanks.
M :
Let’s wait in the small meeting room, shall we? In about 15 minutes, Mr. Kim will join us. This way, please.
W1 :
Okay.