Lesson 2 Customer Service

Prep for NCS

2

2. 다음은 아웃렛 매장 직원인 Ms. Kim과 외국인 남자 고객의 전화 대화이다. Ms. Kim이 고객을 위해 할 일로 가장 적절한 것은?

Script
[Phone rings.]
W :
Good afternoon, ABC Outlet. How may I assist you today?
M :
Hello. My name is Steve Randall. I recently made a purchase at your outlet, but I’d like to request an exchange.
W :
Of course, Mr. Randall. Could you kindly provide me with your order number, please?
M :
Absolutely. It’s S7146.
W :
Thank you. I’ve located your order. Could you please let me know the reason for the exchange?
M :
Certainly. I tried on the boots, but they’re a bit too big. So I’d like to switch them for one size smaller.
W :
I understand. Could you please repackage the boots as they were delivered? I will arrange for a delivery company to pick them up from your location.
M :
All right. I appreciate your assistance.