Lesson 2 Customer Service

Section 2 Corporate Customer Support

Situation A. Greeting Company Visitors

Get Ready

Script
M :
Welcome to the Arirang Group. How can I help you?
W :
Good afternoon. We’re here to see Daniel Kim in the Sales Department at 2:30.
M :
Can I have your names, please?
W :
Sure. I’m Jane Carter, and this is Lily Rogers. We’re from Silver Industries. Here’s my card.
M :
Thank you. Could you complete these security forms, please?
W :
Of course.