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Script
[Phone rings.]
W :
Hi. This is Dr. Russell. Can I speak with Nurse Riley?
M :
Hello, Dr. Russell. This is Head Nurse Brown. Nurse Riley is currently attending to a patient. Would you like me to relay a message or assist you with something else?
W :
Yes, please. I just wanted to check on the status of Mr. Lee’s medication delivery.
M :
Oh, do you mean Richard Lee in room 304 of Ward A?
W :
Yes, that’s correct.
M :
Let me check. [Pause]I’m sorry, Dr. Russell, but the medication hasn’t arrived yet. I’ll make a note of your call and ensure that it’s delivered as soon as possible.
W :
Thank you, Head Nurse Brown. Could you also remind Nurse Riley to follow up with me when the medication arrives?
M :
Of course. I’ll let her know. Is there anything else you need assistance with?
W :
No, that’s all for now. Thank you for your help, Head Nurse Brown.