Situation B. Finding the Right Person and Making an Appointment
Speak Out
Script
Receiver :
Good morning. This is Aileen Kim speaking. How can I assist you?
Caller :
Hello. I’m Colin DeShawn, Manager of the Marketing Department at Bright Future Inc. I’m returning a call made to my office by Mr. Ken Phillips of Leadership Works.
Receiver :
Hi, Mr. DeShawn. I’m Mr. Phillips’ secretary. He is currently out of the office.
Caller :
I see. Will he be back soon?
Receiver :
Let me check his schedule. ... He’ll be back in about two hours.
Caller :
Hmm... He told me he wanted to discuss rescheduling the leadership training workshop. Could you ask him if he could come to our company next Friday at 2 p.m.?
Receiver :
According to his schedule, he is available. However, I’ll confirm that with him just to make sure.
Caller :
Thanks. I would also be open to discussing it over the phone on Wednesday at 4 p.m.
Receiver :
I will inform Mr. Phillips of both options and get back to you as soon as possible.
Caller :
Okay, thank you. I’ll be waiting to hear back from you.