Lesson 4 Communicating at Work

Section 1 Phone Communication

Situation B. Finding the Right Person and Making an Appointment

Listen Up

Script
[Phone rings.]
W1 :
DriveTech Auto Company. This is Yuna Seo speaking. How can I assist you today?
M :
Hi. This is Jack Fischer from Bauer Car Accessories. I’m interested in the new accessories your company exhibited at the Seoul Motor Fair.
W1 :
Sir, you’ve reached Customer Service. Unfortunately, I’m not sure if I can help you with your request.
M :
Oh, sorry. Can I speak to Annie Cho, the marketing manager, then?
W1 :
Sure. I’ll need to put you on hold. Please don’t hang up.
[A call transfer jingle plays.]
W2 :
Marketing Department. This is Annie Cho speaking.
M :
Hello, Ms. Cho. It’s Jack Fischer. I’m calling to follow up on the discussion we had at the Seoul Motor Fair.
W2 :
Hi, Mr. Fischer. You mean about purchasing our new car accessories? We’re interested in working with you as well.
M :
I was wondering if it would be possible to schedule a meeting to discuss the details of the proposal further.
W2 :
Of course. How about we meet at my company’s office next Wednesday at 2 p.m.?
M :
That works for me.
W2 :
Wonderful. I’ll send you an email with our company address and any other necessary details.
M :
Sounds good. Talk to you soon.