Here is the total bill for your stay. Please check it over to see if everything is correct.

Okay, thank you. Let me see... I think there are some mistakes on my bill. I’ve been charged for using the minibar, but I didn’t take anything from it.

Let me check the details... It looks like you used a toothbrush, a tube of toothpaste, and a razor.

Aren’t they complimentary?

I’m sorry, but disposable products are no longer provided free of charge for environmental reasons. In addition, they are included on the price list for the minibar.

I see... There is another problem here. This charge from the coffee shop must be wrong. I didn’t go there once during my stay.

All right, sir. I’ll double-check to see if there is a receipt with your name on it from the coffee shop. [Pause] Oh, here it is. Your name’s on it... Mr. Harris, room 807.

That’s neither my name nor my room number. My last name is Harrison, and I was in room 1807.

Oh, yes. You’re right. I’m very sorry for the mistake, Mr. Harrison. I’ll take that off and print out a new bill for you.

Okay.

Here is your new bill. Once again, I apologize for the mistake.