Lesson 4 Communicating at Work

Section 1 Phone Communication

Situation B. Finding the Right Person and Making an Appointment

Get Ready

Script
[Phone rings.]
M :
Hello. This is Jonathan speaking. How may I assist you?
W :
Hi. I’d like to speak with Carol Kim.
M :
Uh... I’m sorry, but there is no one here by that name.
W :
Oh, I must have the wrong number. I apologize.
M :
No problem. Have a nice day.