Lesson 2 Customer Service

Section 1 General Customer Support

Situation B. Handling Customer Complaints

Get Ready

Script
[Phone rings.]
M :
Hello, Gold Electronics. How may I assist you?
W :
Good morning. I purchased a computer from your shop last month. Unfortunately, I’m not satisfied with it.
M :
What seems to be the problem?
W :
It takes too long to start. How can a brand-new computer have such a problem? Can you fix it?
M :
Certainly, ma’am. We’re sorry that you’ve had a problem with your computer. Could you bring it back to our shop? We’ll check the computer and fix it for you free of charge.