Situation A. Transferring a Call and Taking a Message
Speak Out
Script
Receptionist :
Hello, you’ve reached NovaTech Innovations.
Lewis Jones :
Hi. This is Lewis Jones from Great Hills Engineering in Sydney. I’d like to speak with Karen Sherwood.
Receptionist :
I’m sorry, but she is not in the office today. She is on a business trip to London.
Lewis Jones :
Oh, I see.
Receptionist :
Do you want to leave a message for her?
Lewis Jones :
Well, yes. Could you tell her that she can send the document I requested via email?
Receptionist :
Okay. Could you give me your email address?
Lewis Jones :
It’s lewis.jones@greathills-engineering.com.
Receptionist :
I’ll read it back to you. It’s Lewis, l-e-w-i-s, followed by a dot, then Jones, j-o-n-e-s, followed by the “at” symbol, then greathills, followed by a hyphen, then engineering dot com. Is that correct?