Good afternoon.You have reached the Dragon Hotel.This is Maria speaking.How may I help you?
Customer :
Hello. My name is Ted Anderson.I’d like to change my reservation, please.
Reservation Agent :
Certainly, Mr. Anderson.Could you tell me your reservation number?
Customer :
I’m afraid not.I forgot the number.
Reservation Agent :
That’s all right. Let me look up your name in our system. Just a moment, please. ... It looks like you have a reservation for a single room for two nights starting on March 25. Is that correct?
Customer :
Yes, that’s correct.Could I move it to a week earlier to March 18?
Reservation Agent :
Let me just check if there is availability on that date.One moment, please. ... Okay, sir.That date is available, so I can go ahead and change your reservation.
Customer :
Thank you very much.
Reservation Agent :
You’re welcome.Is there anything else I can assist you with?
Customer :
No, that’s all.
Reservation Agent :
All right, Mr. Anderson.We will see you on March 18.