Script
[Phone rings.]
W :
Hello, Sales Department.
This is Yumin Kim speaking.
M :
Hi, Yumin.
It’s Danny from the Customer Service Department.
W :
Hi, Danny.
How can I help you?
M :
Well, I’ve been trying to call Ms. Gibson’s office, but she hasn’t been picking up.
W :
Oh, she’s not available at the moment.
She left for a meeting about an hour ago.
M :
Oh, that’s why.
May I leave a message then?
W :
Sure thing.
M :
A customer called my department and said that she received the wrong package.
W :
All right.
Could you give me the order number?
M :
One moment, please.
[Typing sound]
It is DHI25IB.
W :
Okay, I’ve written it down.
[Pause]
Actually, Danny, Ms. Gibson has just returned from the meeting.
M :
Oh, has she?
Could you put me through to her then?