Lesson 2 Customer Service

Section 1 General Customer Support

Situation A. Handling Customer Requests

Listen Up

Script
M :
Hello, ma’am. Are you looking for something specific?
W :
No, I’m just looking around.
M :
All right. If you need any help, please let me know. My name is Steve.
[After a while]
W :
Excuse me, Steve. I like the design of this sports water bottle, but I don’t particularly care for the color. I’d like to know if it’s available in other colors.
M :
No problem. It comes in yellow, orange, blue, red, and green. Which one would you like to see?
W :
I prefer blue, but may I see a green one, too?
M :
Of course. Let’s see... a blue one and a green one... Here you are, ma’am.
W :
Hmm... The green one is really pretty. How much is it?
M :
It’s 35 dollars and 99 cents.
W :
That’s pretty expensive! I’d like to get it as a gift, but it’s over my budget. Can you lower the price a little?
M :
Sorry, I can’t. We go strictly by the price tag.
W :
Okay. Then I guess I’ll just buy it. Here’s my card. Can you gift-wrap it for me?
M :
Sure! Just a moment, please.