Lesson 4 Communicating at Work

Section 1 Phone Communication

Situation A. Transferring a Call and Taking a Message

Get Ready

Script
[Phone rings.]
M :
Hello, Marketing Department. This is Matthew speaking.
W :
Hi, Matthew. This is Sandy. Can I speak with Carrie?
M :
Hi, Sandy. Carrie is currently on another line.
W :
Can you take a message for her then?
M :
Of course. What’s the message?
W :
We have a meeting scheduled for next week, and I wanted to discuss the time and location.
M :
All right. I’ll make sure she gets the message.
W :
Thank you. Goodbye.