Lesson 2 Customer Service

Section 1 General Customer Support

Situation A. Handling Customer Requests

Get Ready

Script
W :
Welcome to the Global Trade Center. How can I help you?
M :
I’m here to attend the Phoenix International Motor Show. Can you tell me where to go?
W :
Sure! The show is being held in the main conference hall on the second floor. Go straight down the hallway, and then take the escalator up one floor.
M :
Thanks a lot.
W :
My pleasure. Have a nice day.