3-4. Listen to the dialogue and answer the questions.
Script
W :
Hello. Can I help you?
M :
I want to return this bluetooth speaker.
W :
Okay. May I see your receipt?
M :
Certainly. I have it right here.
W :
What is the problem with the speaker?
M :
The sound quality is poor.
I’m dissatisfied with it.
W :
Would you like to exchange it for a different one?
M :
No, thank you.
A refund is all I want.