Situation B. Complaining at a Restaurant
Listen Up
Script
M :
Here’s your aglio e olio.
I apologize for the wait.
W :
Excuse me, but this isn’t what we ordered.
We were waiting for a marinara pizza.
M :
Oh, I’m sorry.
Let me check with the kitchen and get it to you right away, ma’am.
W :
We’ve been waiting for 30 minutes already!
Also, some of the gnocchi we got earlier were undercooked and cold.
I’m really disappointed.
M :
I’m sorry.
We have a lot of orders today, but I’ll bring your pizza as soon as possible.
Would you like me to reheat the gnocchi for you?
W :
No, thank you.
I’m just really hungry and want the pizza now.
M :
Of course, I understand.
May I take your empty plates away for you?
W :
Yes, please.
M :
I apologize for the mistake and the cold gnocchi.
Let me see if we can offer you complimentary desserts or something to make up for the trouble.
W :
Okay. Thank you.