Situation B. Complaining at a Restaurant
Get Ready
Script
M :
Excuse me, but I found a hair in my food.
Could you replace it, please?
W :
I’m terribly sorry about that, sir.
I’ll have the kitchen redo your order right away.
M :
One more thing.
The music is way too loud in here.
W :
I’m very sorry, sir.
I’ll turn it down immediately.