Situation B. Dealing with Delivery Issues
Get Ready
Script
[The sound of a doorbell]
W :
Who is it?
M :
Good afternoon.
I’m here with your delivery.
W :
[After opening the door]
Thank you.
I was expecting it to arrive yesterday.
Could you please tell me how to file a complaint about the delay?
M :
I apologize for the inconvenience.
I’ll be happy to provide you with the details on how to file a complaint.