3-4. Listen to the dialogue and answer the questions.
Script
W :
Here’s your cream pasta, sir.
I’m sorry for keeping you waiting so long.
M :
We’ve been waiting for 20 minutes!
Also, I found a hair in my chicken soup.
W :
I’m terribly sorry about that.
I’ll have the kitchen redo your order right away.
M :
Thank you.
This is one of my favorite restaurants, but I’m very disappointed.
W :
I completely understand your disappointment.
I think we can offer you complimentary desserts or something to make up for the trouble.
M :
Thank you.
Complimentary desserts would be appreciated.
W :
I see.
May I take your empty plates away?
M :
Yes, please.
Thank you.