Speak Out
Script
Customer :
Hello. I’d like to mail this letter.
Postal Clerk :
Sure! How do you want to send it?
We have First-Class, Priority, Certified, and other services.
Customer :
I want to send it by Certified Mail.
Postal Clerk :
Okay. Please fill out this form.
Customer :
Okay. ... Here you go.
Postal Clerk :
Thank you!
Do you want a return receipt?
Customer :
Yes, please.
Postal Clerk :
Okay. That’ll be $18.00.
Do you need anything else?
Customer :
Oh, yeah!
I almost forgot.
I need a sheet of stamps, too.
Postal Clerk :
Okay, a sheet has 20 stamps.
You want the 68-cent stamps, right?
Customer :
Yes. The kind you use for First-Class letters.
Postal Clerk :
All right.
Here are your stamps.
Those are $13.60.
Your total comes to $31.60.