Listen Up
Script
M :
Welcome! What can I do for you today?
W :
I want to send this package to Singapore.
M :
How would you like to send it, by First-Class, Priority, or Global Express?
W :
What’s the difference between them?
M :
Each delivery speed is different.
Priority takes about four days while First-Class delivery takes more than a week.
Global Express is faster than Priority but is more expensive.
W :
Okay. I’ll go with Global Express delivery.
M :
Sure. What are the contents of your package?
Does it include any valuable or fragile items?
W :
No. They’re just books.
How much will that be?
M :
Let me weigh your package first, then I can calculate the cost for you.
...
It weighs about five pounds, so the total is $80.50.
W :
Okay. Here’s my credit card.
M :
Here is your receipt.
Thank you for using our service.