Situation A. Going to a Concert
Speak Out
Script
Staff :
Welcome to the Serenade Concert Hall!
Customer :
Hi. I’m here to pick up my ticket for the concert.
Staff :
May I see a form of identification, please?
Customer :
Yes, of course.
Here you go.
Staff :
Thank you.
You’re in section A, seat 5, on the right side of the stage.
You’ll have a great view of the performers from there.
Here is your ticket.
Customer :
Thank you so much!
I’ve been looking forward to this concert for months!
Staff :
I hope you have a good time.
Is there anything else I can help you with?
Customer :
Yes. Where can I find the souvenir shop?
Staff :
The souvenir shop is located on the second floor.
Customer :
Thanks. Is there anything I should know before the show starts?
Staff :
Yes. Please turn off your cell phone during the performance.
Customer :
Got it.
I can’t wait for the concert!
Staff :
I’m happy to see that you’re excited about it!
Enjoy the show, and have a fantastic time!