2022_직무영어

Working with Coworkers 69 1. Listen What is the best response to the man’s statement? ⓐ ⓑ ⓒ 2. Listen What is the main topic of this conversation? Basic ⓐ checking an invoice ⓑ drafting a new agreement ⓒ submitting a request form I 3-4 I Listen Listen to the dialogue and answer the questions. 3. What is the man most concerned about? ⓐ delivering big orders to the wrong address ⓑ forgetting to respond to an important email ⓒ making some calculation errors in a financial report ⓐ Congratulations! I knew you could do it! ⓑ I’m sorry to hear that, but you’ve got this. ⓒ I need a repairperson to fix our broken copier. ⓓ Yes, feel free to request the items needed. I 5-6 I Choose the correct response for each statement or question from the box below. 5. I achieved my sales target this quarter! 6. Can I make a request for the items required in our department? Basic 4. What is the woman’s most likely response to the man’s last question? ⓐ I think so. Using a reminder application can be very helpful. ⓑ No problem. I’ll let you know the email address right away. ⓒ Sure. I’d be happy to review it for you before you send it. ‌ I can provide information to a newcomer. ‌ I can talk with coworkers about office work. ‌ I can talk about dealing with office issues. ‌ I can write various types of documents, including proposals and invoices, in the workplace. To put it more simply, implementing these solutions will improve customer satisfaction. Your consideration and support for these proposals are appreciated. Thank you. • ‌Provide additional staff training and regular feedback sessions. • ‌Launch social media campaigns and events to increase customer participation and engagement. To address this issue, I’d like to propose the following changes. I am writing to propose a plan for improving our customer service. We have received an increased number of complaints from customers, which indicates that our customer service needs improvement. [A] [B] [C] [D] Self-Check In this lesson... Did you achieve your goals? What needs more effort? 7. Complete the following proposal by putting parts [A] to [D] in order.