2022_직무영어

56 Lesson 3 3. Fill in the blanks to complete the email to the woman. Get Ready What did the woman congratulate the man for? ⓐ winning a prize ⓑ receiving a bonus ⓒ getting a promotion Small Talk with Colleagues Listen Up 1. What is the man most concerned about? ⓐ dealing with rude coworkers ⓑ meeting deadlines and targets ⓒ handling customers’ complaints 2. Which is the man’s most likely response to the woman’s last statement? ⓐ That sounds really useful. I’ll definitely sign up for it. ⓑ Don’t worry. All the customer service calls are recorded. ⓒ I’m proud of you. Many colleagues signed up for your sessions. Listen carefully to the man’s worries and the woman’s recommendation and advice. Jason Smith Sarah Anderson Thank you for your advice and help! Dear Sarah, I just wanted to thank you for suggesting the (1) . It was incredibly helpful, and I feel much more confident in my ability to deal with difficult situations now. As you advised, when I feel like I might lose my (2) or say the wrong thing, I’ll keep in mind that the customers’ (3) are not personal. I truly appreciate your support and guidance, and I am grateful to have you as a colleague. Thanks again.