2022_직무영어

Customer Service 47 1. Listen What is the best response to the woman’s statement? ⓐ ⓑ ⓒ 2. Listen What is the man likely to do after the conversation? ⓐ remove the hair from the pasta ⓑ take an order from the woman again ⓒ tell the chef to cook a new plate of pasta ⓐ Sure. It’ll be coming right up. ⓑ I’d love to meet you face-to-face. ⓒ That’s fine with me. ⓓ I’m afraid not. I forgot it. I 5-6 I Choose the correct response for each question from the box below. 5. May I pick you up at 9 in the morning? 6. Could you tell me your reservation number? Basic 4. Where will the woman go after the conversation? ⓐ to the security office ⓑ to the Finance Department ⓒ to the elevator I can respond to customers’ requests. I can handle customers’ complaints. I can greet company visitors. I can do the tasks related to receiving foreign guests. Self-Check In this lesson... Did you achieve your goals? What needs more effort? I 3-4 I Listen Listen to the dialogue and answer the questions. 3. Which is the visitor’s business card? Basic ⓐ ⓑ ⓒ Horizon Group Nancy Jackson Star Industries Jack Hamilton Star Industries Nancy Jackson I 7-8 I Complete the first paragraph of the email responding to a customer complaint. Dear Ms. Parker, Thank you for 7. . I sincerely 8. . Our restaurant has investigated your complaint and would like to inform you that there was a miscommunication between you and our staff. ...