2022_직무영어

Customer Service 37 Step 3 On the basis of what you’ve done in Step 2, write an email responding to Mr. Howard’s complaint. Thank you for letting us know you are dissatisfied with our product. I am very sorry for the inconvenience and understand how frustrating it can be when your expectations are not met. ... Dear Mr. Howard, Dear ABC Outlet, I purchased a box of cookies from your outlet on April 21 . The receipt number of the purchase is T 8967 . When I reached home and opened the box of cookies, I found that they were all crushed. I could not eat the cookies and had to throw them in the garbage. I am attaching a picture taken just before throwing the product away, so please check it. I have been purchasing products from your outlet for the last two years but have never had this kind of problem before. I am dissatisfied this time, and I want a full refund of my purchase. I would be highly grateful if you could look into the matter and make arrangements for a full refund of my purchase amount. I appreciate your consideration in advance. Regards, Sam Howard outlet 직판점, 할인점  crushed 부서진, 으깨진  frustrating 실망스러운 Step 4 After completing Step 3, exchange emails with your partner and evaluate your partner’s using the table below. Features Partner Contents Language Use Confidence